Privacy Policy for Smovey Health

Smovey Health is committed to maintaining the Privacy, Security and confidence of our customers at all times. This is our privacy policy we have prepared for you to explain how, when and why we would store or use you’re personal Data. This policy will also explain how you can make changes to any of your data we may have and how you are in control of it.

Who we are

Smovey Health we have an office at Innovation House, Tramore, Co. Waterford, Ireland and we also have a web sites
www.smoveyhealth.com

At Smovey Health we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Smovey Health is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it to others.

Types of data we collect

We may collect and store the following data as you use our website:

  • Information that you provide by filling in forms on our site
  • Details of transactions you carry out through our site
  • If you contact us; we may keep a record of that correspondence.
  • website cookies

This information is required so that we can complete your order and respond to you if you contact us, or to contact you in case of any issue or concern with your order. We will not share your information with any third party outside of Smovey Health other than those necessary to fulfill your order. For example, to ship an order and get it delivered to you. Unless you ask us not to, we may also contact you via email, phone, and text to tell you about new products or services, changes to this privacy policy, to show you interesting, relevant content on social media.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you complete a contact form on our website we will only ask for information that is relevant and important to providing and improving our services. For example, your name, email, delivery address where required, your reason for choosing Smovey, and any other relevant information that you provide that helps us to understand your needs and provide an excellent service to you. We will store your information indefinitely or until such time as you request it to be removed, or we decide to remove it. Your data will be stored securely and used to provide the service as requested by you via the contact form. If you decide to opt-in for marketing, promotions, offers, content, or updates we will send you only the materials, advertising, or content that you have opted in to receive.

Website Cookies

Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website. Most websites use Cookies and ours are no different, however any information that our cookies obtain do not identify you as an individual.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We additionally use cookies to personalise content and ads so we can provide you with content and promotions that we think you’ll love. We also use cookies to provide social media features and to analyse our traffic and provide the best service possible. Your experience and privacy is important to us and will always work to use any data that we collect in a secure and helpful way for our clients. To learn more about how we use cookies and how long we retain data please see our cookies policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

In order to provide the best service possible, we use analytics tools and services to understand user behaviour and optimise our website and services. We do this to create a better user experience across our website and product range.
You can decide at any point to be included or excluded from data collection of this type by opting-in or opting-out.
Our current list of analytics tools and links to their privacy policies are included in their descriptions below:

  • HotJar
  • Google Analytics
  • Facebook
  • Mailchimp

Google Analytics

We use Google Analytics to understand user’s website behaviour and website performance in order to optimise our website and provide the best service policy. We also use google analytics to understand customer and website visitor demographics and products of interests to better understand our customers and create tailored products and services to suit their needs. Please see Google Analytics’ privacy policy for information on how Google process data.

Facebook

Similar to Google Analytics, we use Facebook analytics to understand user’s website behaviour and website performance in order to optimise our website and provide the best service policy. We also use facebook analytics and sales data to understand customer and website visitor demographics and products of interests to better understand our customers and create tailored products and services to suit their needs. Please see Facebook’s privacy policy for information on how Google process data.

Hotjar

We use Hotjar to measure website use, in particular pages viewed and the level of engagement with various pages and their content. We use this information to optimise the website to provide a better service and user experience to our customers and website visitors. – Please Hotjar’s privacy policy for information on how Hotjar process data.

Mailchimp

We use Mailchimp in part to understand sales volume and value, as well as the most popular products and service available on our website. Mailchimp is also used by Smovey Health to manage subscribers and send personalised and tailored content, offers, and form time to time advertising to customers who have expressly ‘opted-in’ to receive them. Please visit Mailchimp’s privacy policy for information on how Mailchimp process data.

Face to Face

If you call into our office or we meet you at one of our events and you decide to make a purchase of Smovey or to book onto one of our courses. We will ask you for your name, email address, mobile phone number, and why you want to use smovey.
We will firstly write this down on our customer contact forms and then this information is inputted and stored on our secure Zoho CRM system in the office.
Securely storing this data ensures the details of your purchases are available for you, in case of any query or concern at a later date.

We use a locked filing cabinet to store any contracts and essential business notes, the only people with Keys are the business owner Irene Treacy and the office manager.
This is monitored and tidied several times every year to ensure all data is current. Any notes not required are shredded.

Training Course

If you attend any of our Smovey Health or Helping People with Parkinson’s Courses please be assured that we do not share your personal details, Photos or information with any other company without your consent.

Third Parties

We take careful precautions to protect your information when you submit it to us via website or face to face. Here is how

  • We will not sell, rent or give away your information to anyone
  • When we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely
  • If we take your credit card details over the phone, we input it directly into the secure machine. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers in which we store personally identifiable information are kept locked in our office, in a security alarmed building.
  • If we ever have to write your card details down (this will only happen face to face and you will be aware) the details are kept on the member of staff who will process them within 24 hours and then they will shredded.

Who we share your data with

We use the following outside businesses to help run our business successfully:

Delivery

Payment and Order Processing

Website and customer management and data collection

Advertising and Newsletter Management and Delivery

Whilst these are the companies we use, they will not have access to your details unless it is 100% needed. We have investigated the data security compliance of each company we partner with, and we have gathered copies of their individual compliance documents and policies which we can send you or you can request them directly from these companies.

Hard Copy Notes

We use a locked filing cabinet to store any contracts and essential business notes in. This is monitored and tidied several times every year to ensure all data is current. Any notes not required are shredded.

Retention Period

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period the corresponding date is routinely deleted as long as it’s no longer necessary for the fulfillment of the contract or the initiation of a contract or in the running of day to day business.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to admin@smoveyhealth.com

Changes to this Privacy Policy

This privacy policy will be reviewed every 6 months and any changes made to any data processes within Smovey Health will be amended, added or changed. Any changes will be updated on our websites for you to view or can be sent out on request. Last updated May 2018